Grievance Redressal Mechanism – Accessibility Compliance (SEBI Circular dated July 31, 2025)

In compliance with the SEBI circular, Elbee Securities Pvt Ltd has established a dedicated grievance redressal mechanism to address accessibility-related complaints from persons with disabilities (PwDs).

1. Dedicated Channels
●  Email: help.elbeesec@gmail.com
●  Helpline: +91-9830057026 (operational Mon-Fri, 9:30 AM - 6:00 PM)
●  Web Form: https://forms.gle/XCiZGJx1t6mVK4bS8

2. Process
●  All accessibility-related grievances will be acknowledged within 2 working days.
●  Resolution / Response will be provided within 15 working days.
●  Complex issues requiring longer timelines will be communicated clearly to the complainant.

3. Escalation Matrix
▪   Level 1: Nodal Officer
○  Name: Mr. Manish Agarwal
○  Email: manish@elbeesecurities.com
○  Contact: +91-9830057026

▪   Level 2: Director
○  Manoj Kumar Agarwal
○  Email: manoj@elbeesecurities.com
○  Contact: +91-9830037526